Help

Colour Consultancy

Are you in a quandary about the most appropriate silk to use? Let us help you match our silk to your requirements.

If you have an item or a colour scheme that you wish to match or complement, or a piece that requires backing or a border, and you are unsure of which colour or texture silk would be the best, use our Colour Consultancy service. Just send us details of your requirements and a snippet of fabric, threads, magazine cuttings, painted paper, design, photograph, etc. that you wish to match and we will suggest a colour scheme in our silk for you. If sending details by post or email please include your telephone number so we can contact you to discuss things further.

This service is free.

Refreshed website launched Autumn 2020

During the autumn of 2020 we have refreshed our website using more up-to-date software.  Apart from the ‘new look’ this allows you to view and order our products from tablets and mobile phones as well as computers.  As we have changed software you will no longer be able to view orders placed through the ‘old system’.  In addition, we have been unable to transfer your customer details either.

We are keen to learn from feedback from our customers, so if you have any problems or comments on the use of this site please let us know.

Meantime, here are a few answers to some questions.

The price charged differs from that shown on the product pages by a few pence.

The software used for the on-line shopping site has to take into account VAT. Our database is priced using the VAT inclusive value.  However, where VAT is not applicable, we have to remove the VAT content to calculate the actual price that you pay. Sometimes this means that when figures are rounded to the nearest penny then the result may be a penny or so out.

Why can’t I order fabric by fractions of a metre?

In line with many other on-line shopping systems, the software used will not handle decimal places. We have set up standard sizes (cut pieces, fat quarters, half metres, etc.) and you can also order ‘off the roll’. However, ‘off the roll’ orders have to be in multiples of whole metres (e.g. 1 metre, 2 metres, 3 metres, etc.).

To order parts of metres, if you can meet your requirements by using our standard size variants (e.g. 1.5 metres) order the separate sizes online and ask for them to be cut in 1 piece in the ‘Special instructions’ box at checkout.

Should you wish to order lengths that are neither the set cut sizes nor a whole number of metres you will, unfortunately have to order by the ‘old’ way (telephone, email or letter).

Are payments through the Silk Route on-line shopping facility secure?

We use the facilities of WorldPay (previously owned by the Royal Bank of Scotland and one of the largest merchant acquirers globally) to process our On-line shopping transactions. WorldPay provides secure, fully encrypted payment services that fully meet the international Payment Card Industry Data Security Standards. WorldPay does not pass any of your card details to us, only the fact that payment has been authorised.

Why do I need to open an account with you?

Having an account with us speeds up the process of placing further orders (you do not need to type all your details in every time you order) and allows you to see the history of what you have ordered in the past using this website.  Unfortunately, you will no longer be able to see orders placed using the ‘old’ software.

However, you do not need to open an account with us. If you do not open an account you will have to enter in all your name and address details every time you place an order and you will not be able to view what you have previously ordered. However, we will still record the details of the order placed, including your name and address, for our accounting and audit requirements.

I cannot proceed to the Payment screens

If, after choosing ‘Checkout’ and you are at the screen headed ‘Checkout’ and you press the ‘Place Order’ button and the system does not proceed to the Payment screen, but reverts to the ‘Checkout’ screen then you have probably not clicked on the ‘I have read and agree to the website Terms and Conditions’ box near the bottom.  Click on the ‘I have read and agree to the Terms and Conditions’ box and then click on the ‘Place Order’ button again.  Your order should then go to the WorldPay payment screens.  If it does not, you have probably omitted to complete one of the mandatory fields (indicated with a red *).

Where can I find the Terms and Conditions and the Privacy Policy?

Our policies can be found by using the links below