Terms and Conditions

In order to place an order with us on this website you are asked to agree to these Terms and Conditions. Please read them carefully.

TERMS AND CONDITIONS

Prices

Prices quoted on our website are in Pounds Sterling and include value added tax (VAT) at the prevailing rate set by the UK government.  VAT is separated out and shown separately during the Checkout process.  Deliveries outside the UK and European Community do not incur VAT, but this is only deducted during the Checkout process (we only know where you live when you enter this process).  You will see the details before you commit payment.

Should your order be delivered to an address outside the European Community your country’s customs authorities may impose import duties, which are entirely your responsibility.

Postage and packing is charged in addition to the price of the goods.  Rates vary depending on the delivery location and can be found in our Price List section.  Postage and packing is subject to VAT.  The value being charged can be seen during the Checkout process before you commit payment.

Payment

Payment for goods ordered through this website can be paid by credit or debit cards (MasterCard Credit, Visa Credit, MasterCard Debit, Visa Debit).  Payment will be taken in Pounds Sterling.  Should your card normally state transactions in another currency (e.g. Euros, US Dollars) your card company will convert transactions from this website when you are billed by them.

Should you be unhappy in submitting your card details to our secure payment process or wish to pay by other means, e.g. by cheque drawn on a UK bank, please contact us by post, telephone or email.

Delivery

All of our products are offered for sale subject to availability.

We aim to despatch your order promptly and usually within 5 working days, although this may occasionally not be met.  Should the product ordered be out of stock or unavailable we will contact you immediately.  Where stock is expected you will have the option to cancel your order if you would rather not wait.

Delivery will normally be by Royal Mail post.   However, for despatches outside the UK, Royal Mail deliveries are not tracked.  Should you wish your parcel to be sent by courier, in which case it will be tracked and delivered in approximately 3 -4 working days, please contact us directly for the appropriate rates.

Returns Policy

We hope that you will be totally happy with our products.  However, please examine products received before cutting, stitching, etc. as claims will not be accepted after the silk has been cut, stitched, etc.  No claims can be accepted in respect of any costs of making up.

However, should one of our products be faulty please return it in the state originally supplied (e.g. uncut, not sewn, etc.) and with the original packaging and we will replace it immediately or refund your money as you require.

Should you wish to return any product for any other reason we will normally replace or substitute the product or refund the cost of the product.  Under the UK Distance Selling Regulations customers within the EEC (including the UK) have the right to change their minds and cancel or change orders.  However, to exercise your rights you need to give us written notice (by letter or email) within 7 days of receipt of the product.  You will be wholly responsible for the cost of delivery and safe return of the product.  Returned goods should be in the state originally supplied (e.g. uncut, not sewn, etc.) and with the original packaging.  Refunds, less our original postage and packing charges, will normally be made within 7 days.

Privacy Policy

We are committed to protecting the privacy of your personal information.  Our Privacy Policy can be found here.

Security of Payments

We use the facilities of Worldpay (previously owned by the Royal Bank of Scotland and one of the largest merchant acquirers globally) to process our On-line shopping transactions.  Worldpay provides secure, fully encrypted payment services that fully meet the international Payment Card Industry Data Security Standards.  Worldpay does not pass any of your card details to us other than that indicated in our Privacy Policy.